Frequently Asked Questions

Frequently Asked Questions

1. How do I reset my password?

Please refer to this link which will send you your password to your listed email. Enter your registered email, your password will be emailed to you.

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2. Must I fully complete my user profile?

You do not need to enter more specific data, but doing so makes your learning experience more valuable in the student comment and messaging aspects of Educator.

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3. What are acceptable forms of payment?

We currently take payments from Credit Cards (Visa, Mastercard?) and PayPal.

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4. What is the cancellation policy?

You can cancel anytime you want. Once you cancel, your account will not be deleted from our system. You can still login, but you will not be able to view any lecture content if your account is past due.

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5. What is the return policy?

Subscription fees are non-refundable; Subscriber may cancel subscription anytime after sign up.

To manage your account, simply login, click your name at the top right, and go to 'edit subscriptions' and push "Delete" next to your Monthly Plan to cancel.

To reactivate, simply login with your username and password, and go to 'edit subscriptions' and add a plan to your account.

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6. What are the monthly billing cycle details?

Monthly subscriptions will allow a full 30 days access.

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7. Viewing flash based lectures on iPhone/iPad/iOS.

Educator.com is currently developing an application for iOS users. In the meantime, if you would like to use Educator.com on your iOS devices, please download the Photon Flash Web Browser App and we will notify you when our iOS Native App is ready for download!

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7. The videos do not play.

Please refer to the System Requirements page to see details on minimum screen resolution, necessary programs, and internet bandwidth information.

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8. The videos do not play smoothly.

Please refer to the System Requirements to see the latest versions of required programs and minimum internet bandwidth information. It can help if you let the entire lecture load before skipping around the video.

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9. How do I locate my problem topic?

Just type your problem topic into the search to see every video with the topic highlighted and the exact time shown. Once you are watching the video, click the topic link to jump to that section of the video. You can also use the more advanced search function located below your account login. This search function will browse through the entire site and return the most relevant results.

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10. Can I log into the service using different computers?

No, you can only log in to one computers at a time. Each member's login IP address is recorded in our system, we allow 5 different IP variations per account before it gets suspended.

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11. Where can ask questions I have about the lecture?

Please fill out your personal profile so you can participate in the student comments underneath each video. The comments section is moderated by our professors.

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12. What do I receive in the subscription?

You receive unlimited access to all our videos and examples, not just the subject you were watching when you subscribed. You also get access to our student comments and messaging system.

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13. Will there be further topics in the future?

We will always be adding additional topics and professors. If you are an instructor and would like to teach for us, please see the Become an Educator link.

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14. Why have I not received my payment?

You must first reach the minimum of $100 in your current payout balance before a payment is sent out via PayPal. Also, if your enrollees have been monthly subscriptions, the $10 payout will only be added to your total balance after one full month.

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15. Is there a limit to the affiliate payout?

There is no limit to the amount you can receive with our affiliate system, as long as all requirements have been met.

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16. How do I become a teacher on Educator.com?

Please see the Become an Educator link.

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17. Are you available on Twitter or Facebook?

You can follow us at http://www.twitter.com/educator

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