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Frequently Asked Questions

Home » FAQ

Frequently Asked Questions

1. How do I play the lesson videos?

Please refer to the System Requirements page to see details on minimum screen resolution, programs, and bandwidth

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2. Can I view the lessons on my iPhone or iPad?

Yes, you can! Here is what you have to do:

  • Step 1: Open the Safari Internet browser on your iPhone/iPod 4 and above, or iPad any version.
  • Step 2: Go to www.educator.com, and login.
  • Step 3: Navigate to any course or lesson you want to view.
  • Step 4: Touch the play button on the video to start playing. To jump to a particular topic, touch the title in the topic list, or simply drag the round button in the play bar.

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3. Can I view the lessons on my Android device?

Yes, you can! It depends on your Android version though.

  1. For new devices, running Android 4.1 and up (JellyBean , KitKat )
    • Step 1: Open the Chrome browser. You can find it on your home screen, Google apps folder, or in applications.
    • Step 2: Go to www.educator.com, and login.
    • Step 3: Navigate to any course or lesson you want to view.
    • Step 4: Tap the play button on the video to start playing. To jump to a particular topic, tap on the title in the topic list.
  2. For older devices, running Android 2.2 and up to Android 4.0 (Froyo, Gingerbread, Honeycomb, Icecream Sandwich)
    • If Flash is already installed on your device, go directly to Step 7
    • Step 1: Ensure that the Android device is connected to the Internet.
    • Step 2: Open the Settings menu. Select Security (or Applications, on older Android OS versions).
    • Step 3: Select Unknown Sources. Tap OK to confirm your selection. Close Settings.
    • Step 4: Launch the browser and go to the Adobe Flash Player Archive page.
      On the Archive page, scroll down to Flash Player for Android archives. It is way down!
    • Step 5: Select a version of Flash Player that is compatible with your Android operating system.
      Tap the link to download the Flash Player installer. Wait while it downloads.
    • Step 6: Open Notifications. Tap install_flash_player.apk. When prompted, tap Install. When installation completes, tap Done.
    • Step 7: Open the Internet browser. Open Settings. Look for the Flash player option. Select 'Always on'. The wording may differ, depends on which browser you use.
    • Step 8: Now go to www.educator.com, and login.
    • Step 9: Navigate to any course or lesson you want to view.
    • Step 10: The video will start playing automatically. To jump to a particular topic, wait for the video to buffer sufficiently and then touch the title in the topic list.

    In case it does not work for you, or you want to install the Flash Player on your new Android device to get the full-featured lecture video, please contact our support team.

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4. Are there keyboard shortcuts for the video player?

Left/Right: Reverse or Fast Forward
Up/Down: Volume
Spacebar: Pause or Resume

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5. How do I skip ahead for the lectures that I've already watched?

Please follow these 2 steps to store already viewed lectures on your computer.

Step 1.Step 2.
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6. How do I access my account?

To access your account, log in and click on your name in the top right corner.

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7. How do I reset my password?

To reset your password, please visit this link: http://www.educator.com/membership/login.php and follow the instructions.

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8. Do I need to fully complete my user profile?

You do not need to enter more specific data, but doing so makes your learning experience more valuable in the student commenting and messaging aspects of Educator.

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9. What are acceptable forms of payment?

We currently accept PayPal and all major credit cards (Visa, MasterCard, and American Express).

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10. What are the different types of subscriptions?

All subscriptions give you full access to all our complete library of courses. Monthly Subscriptions is $45 for the first month, and then recurring $35 per month thereafter. Half Annual Subscriptions are $180 lump sum for 6 months ($30/month) while the Annual Subscription is $300 lump sum for 12 months ($25/month). Both Half Annual and Annual Subscriptions are non-recurring.

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11. What do I receive in the subscription?

You receive unlimited access to all entire library of courses as well as all future releases for the duration of your subscription. You will also receive practice problems with step-by-step solutions, downloadable lesson files & slides, and ability to ask questions! (Answered by our students and instructors)

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12. What is the cancellation policy?

For the monthly recurring subscriptions, you can cancel any time and will be able to use any remaining time from your account. For 6-Month and Annual Subscriptions, there is no need for cancellation of subscriptions as they are non-recurring and will automatically stop after the duration ends.

If you would like to re-subscribe, simply log back in, and you will be prompted to the account management page.

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13. How do I cancel my Monthly Subscription?

  • For credit card subscribers, log in and click on your name in the top right corner. Then go to “Edit Subscriptions” and push “Delete” next to your monthly plan to cancel.
    You will be able to use the remaining time from your subscription until expiration.
  • For PayPal users, log in to your PayPal account and cancel the subscription. You will receive a confirmation email from PayPal.
    You will be able to use the remaining time from your subscription until expiration.

If you would like to re-subscribe, simply log back in, and you will be prompted to the account management page.

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14. Why am I being charged this month?

The Monthly Subscription is recurring in order to ensure uninterrupted service for students. During signup, it was clearly stated that the Monthly Subscription is $45 for the first month and then recurring at $35 per month thereafter until cancel. For more details, please see our Terms of Service. 6-Month ($180, $30/month) and Annual Subscriptions ($300, $25/month) are one-time payment and non-recurring.

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15. I was a previous monthly subscriber, if I re-subscribe, will I have to pay $45 for the first month?

Our current Monthly Subscription resets to $45 for the first month and $35 per month thereafter each time you cancel, even if you were a previous member who already paid the $45.

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16. How do I locate my problem topic?

Just type your problem topic into our search tool at the top of the page. You will see results with the topic highlighted and the exact times in our videos.

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17. How do I download lesson slides?

Sign in and underneath each video lesson there is a tab named "Download Lecture Slides." Left-click on the slide you would like to download and the full-sized file will save to your computer.

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18. Can I log into the Educator.com using different computers?

Yes, you can log in to Educator.com from any computer with internet access. However, you can only be logged in to one computer at a time.

This is the reason why many organizations buy Multi-user Licensing, because of the great savings and being able to log in many students at the same time.

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19. How can I ask questions?

Please fill out your personal profile so you can participate in the student comments underneath each video. The comments section is moderated by other students as well as our instructors.

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20. Will there be more topics and features?

Educator.com is continually adding and updating topics and instructors.

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21. How do I become a teacher on Educator.com?

Please see the Become an Educator link.

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22. Are you on social media sites?

Please follow us at

http://www.twitter.com/Educator
http://www.youtube.com/EducatorVids
http://www.facebook.com/EducatorInc

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