Frequently Asked Questions

Frequently Asked Questions

1. What are acceptable forms of payment?

We currently accept PayPal and all major credit cards (Visa, MasterCard, and American Express).

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2. What are the different types of subscriptions?

All subscriptions give you full access to all our video lessons. Monthly subscriptions are $35 every 30 days of access. Half annual subscriptions are $150 lump sum for 6 months while the annual subscription is $240 lump sum for one year of access.

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3. What do I receive in the subscription?

You receive unlimited access to all our current and future videos for the duration of your subscription. You also get access to our students commenting and messaging system.

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4. What is the cancellation policy?

For the monthly recurring subscriptions, you can cancel any time and will be able to use any remaining time from your account. For 6-Month and Annual Subscriptions, there is no need for cancellation of subscriptions as they are non-recurring and will automatically stop after the duration ends.

If you would like to re-subscribe, simply log back in, and you will be prompted to the account management page.

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5. How do I cancel my Monthly Subscription?

• For credit card subscribers, log in and click on your name in the top right corner. Then go to “Edit Subscriptions” and push “Delete” next to your monthly plan to cancel.
  You will be able to use the remaining time from your subscription until expiration.
• For PayPal users, log in to your PayPal account and cancel the subscription. You will receive a confirmation email from PayPal.
  You will be able to use the remaining time from your subscription until expiration.

If you would like to re-subscribe, simply log back in, and you will be prompted to the account management page.

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6. Why am I being charged this month?

The Monthly Subscription is recurring to ensure uninterrupted service for all students. During the signup process, it was clearly stated that the terms of the Monthly Subscription is $35 every 30 days. For more details, please see our Terms of Service. 6-Month ($150) and Annual Subscriptions ($240) are one upfront payment and non-recurring.

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7. How do I access my account?

To access your account, log in and click on your name in the top right corner.

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8. How do I reset my password?

To reset your password, please visit this link: http://www.educator.com/membership/login.php and follow the instructions.

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9. Do I need to fully complete my user profile?

You do not need to enter more specific data, but doing so makes your learning experience more valuable in the student commenting and messaging aspects of Educator.

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10. How do I skip ahead for the lectures that I've already watched?

Please follow these 2 steps to store already viewed lectures on your computer.

Step 1.	Step 2.

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11. How do I play the lesson videos?

Please refer to the System Requirements page to see details on minimum screen resolution, programs, and bandwidth

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12. Can I view the lessons on my iOS device?

Educator.com is currently developing an application for iOS users. In the meantime, please download the Photon Flash Web Browser App and be sure to press the “lightning bolt” icon to view our Flash-based lessons on your iOS device. Our native application will be ready soon.

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13. How do I locate my problem topic?

Just type your problem topic into our search tool at the top of the page. You will see results with the topic highlighted and the exact times in our videos.

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14. How do I download lesson slides?

Sign in and underneath each video lesson there is a tab named "Download Lecture Slides." Left-click on the slide you would like to download and the full-sized file will save to your computer.

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15. Can I log into the Educator.com using different computers?

You can only log in on one computer at one time. Each member’s login IP address is recorded in our system, and we allow up to 5 different IP variations before the account is warned or suspended. If you are in the same household, you most likely have the same IP for all computers. If you anticipate traveling, please use the Contact Us form to let us know, and we will temporarily increase your limit.

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16. How can I ask questions?

Please fill out your personal profile so you can participate in the student comments underneath each video. The comments section is moderated by other students as well as our instructors.

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17. Will there be more topics and features?

Educator.com is continually adding and updating topics and instructors.

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18. How do I become a teacher on Educator.com?

Please see the Become an Educator link.

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19. Are you on social media sites?

Please follow us at

http://www.twitter.com/Educator
http://www.youtube.com/EducatorVids
http://www.facebook.com/EducatorInc

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