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* Reason for contact:	How do I cancel my Monthly Subscription? For credit card subscribers, log in and click on your name in the top right corner. Then go to “Edit Subscriptions” and push “Delete” next to your monthly plan to cancel. You will be able to use the remaining time from your subscription until expiration. For PayPal users, log in to your PayPal account and cancel the subscription. You will receive a confirmation email from PayPal. You will be able to use the remaining time from your subscription until expiration. If you would like to re-subscribe, simply log back in, and you will be prompted to the account management page. Why am I being charged this month? The Monthly Subscription is recurring to ensure uninterrupted service for all students. During the signup process, it was clearly stated that the terms of the Monthly Subscription is $35 every 30 days. For more details, please see our Terms of Service. 6-Month ($180) and Annual Subscriptions ($300) are one upfront payment and non-recurring. Why doesn’t the lessons play properly? We recommend Google Chrome. Make sure that you update both your browser and Adobe Flash Player. Then simply refresh your browser. If that doesn't work, be sure to clear your browser cache and try again. Can I view the lessons on my iOS device? Yes. You can download our free mobile apps here: iOS: https://itunes.apple.com/us/app/educator-com/id1361988466 Android: https://play.google.com/store/apps/details?id=com.educator.app Why is it an one-time payment when I buy a 6-Month or Annual Subscription? All subscriptions give you full access to our entire library. Because our monthly subscribers pay $35 a month for the service, if you pay $20/$25 a month and cancel mid way, it would be unfair to those monthly subscribers. For more frequently asked questions, please see the FAQ.

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